Contact us
Email is the fastest way to reach us, and we answer within 1 business day. You can also call us at +1 (948) 536-8207.
| What you need | Where to write |
|---|---|
| An order: where it is, changing it, canceling it | support@festivehaven.com with your order number |
| A return, a refund or an exchange | support@festivehaven.com — we reply with a prepaid label |
| Sizing, fabric or fit before you buy | support@festivehaven.com — tell us the style name |
Phone
Hours
Monday to Friday, 9:00 AM to 5:00 PM CT. Messages that arrive on a weekend or a U.S. federal holiday get answered the next business day.
Business address
SERANOVA BEAUTY LLC
117 S Lexington St, Ste 100
Harrisonville, MO 64701
United States
This is our address for business mail. It is not a store, and it is not where returns go.
Returns address
Festive Haven Returns
3714 Bluestein Dr, Suite 700
Austin, TX 78721
United States
Do not ship a return here before you email us. We send a prepaid label first so the return is tracked and free for you.
The form below
The form reaches the same inbox as the email address above. Use whichever you prefer. If you are writing about an order, include the order number either way.