Contact information
Contact us
Email is the only way to reach us, and we answer within 1 business day. We do not run a phone line.
| What you need | Where to write |
|---|---|
| An order: where it is, changing it, canceling it | support@festivehaven.com with your order number |
| A return, a refund or an exchange | support@festivehaven.com — we reply with a prepaid label |
| Sizing, fabric or fit before you buy | support@festivehaven.com — tell us the style name |
Hours
Monday to Friday, 9:00 AM to 5:00 PM CT. Messages that arrive on a weekend or a U.S. federal holiday get answered the next business day.
Business address
SERANOVA BEAUTY LLC
117 S Lexington St, Ste 100
Harrisonville, MO 64701
United States
This is our address for business mail. It is not a store, and it is not where returns go.
Returns address
Festive Haven Returns
3714 Bluestein Dr, Suite 700
Austin, TX 78721
United States
Do not ship a return here before you email us. We send a prepaid label first so the return is tracked and free for you.