Most orders arrive within 11 to 17 business days. That total is two steps: we get the order ready, then it travels to you.
How long each step takes
| Step | How long |
|---|---|
| Processing | 3 to 5 business days |
| Shipping | 8 to 12 business days after processing |
| Total | 11 to 17 business days |
Orders placed after 4:00 PM CT are processed the next business day. Business days are Monday to Friday and do not include U.S. federal holidays.
What shipping costs
| Order total | Shipping |
|---|---|
| Under $60 | $7.95 |
| $60 or more | Free |
The order total is what you pay for the items, before tax.
Where we ship
We ship to all 50 states, Washington DC, Puerto Rico and other U.S. territories, and APO and FPO addresses. We do not ship outside the United States.
Where your order ships from
Our supplier in China packs and ships your order directly to you. Nothing is stocked or shipped from a U.S. warehouse. Returns are a separate route and go to our returns center in Austin, Texas.
Tracking
You get a tracking number by email when the order leaves our supplier. Tracking can take 2 to 3 business days to show its first scan.
Customs and duties
You do not pay customs or duties on these orders. Our supplier ships them delivered duty paid.
If your order has not arrived
Email support@festivehaven.com with your order number once 17 business days have passed. We open a trace with the carrier and reply within 1 business day.
Who we are
SERANOVA BEAUTY LLC, 117 S Lexington St, Ste 100, Harrisonville, MO 64701, United States. Email support@festivehaven.com, Monday to Friday, 9:00 AM to 5:00 PM CT.